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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What you will do:
- Deploy, tune and optimize MS Sentinel and Defender platforms.
- Perform new customer onboarding.
- Act as a Subject Matter Expert for MS Sentinel and MS Defender.
- Act as an escalation point for SOC analysts as well as assigned customers in case of complex technical questions.
- Handle technical account management responsibilities for assigned customers.
- Conduct weekly, monthly and quarterly service review calls with assigned customers.
- Perform Quality Assurance reviews.
- Mentor team with technical advice / support.
- Recommend and implement process improvements in order to drive efficiencies, reduction of the average time to troubleshoot, and reducing false‑positive alerts.
- Embodies Trusted Advisor techniques to build client’s trust and influence loyalty.
- Confidently run Great Meetings, differentiating services per MSS positioning.
- Helps improve t...