Job Description
Roles & Responsibilities :
Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform.
Focus on implementing CSM Modules, configuring Agent workspace and Integrating APIs with third party systems.
Monitor and ensure system stability and performance.
Configure and maintain workflows, business rules, UI policies, and UI actions.
Customize ServiceNow forms and fields based on business needs.
Provide support and resolution for issues related to ServiceNow.
Collaborate with stakeholders to improve ITIL processes within ServiceNow.
Manage ServiceNow upgrades, patches, and hotfixes.
Ensure that customizations are compatible with new platform versions.
Conduct testing and validation of upgrades before deployment.
Integrate ServiceNow with other tools and...