💼 Full-Time Position

Sr. Specialist Rider Engagement

🏢
talabat
📍 Maadi, Cairo Governorate, Egypt
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Location
Maadi, Egypt
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Posted
June 09, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

What's On Your Plate?


Key Responsibilities1. Rider Retention & Churn Management

  • Develop and implement strategies to improve rider retention and minimize churn across all operational zones.
  • Work with performance team to conduct data analysis to identify churn patterns, early-warning indicators, and opportunities for intervention.
  • Collaborate with Operations, 3PL/Vendor Management, and Rider Support teams to execute targeted retention initiatives.

    • 2. Rider Satisfaction & Value Proposition Insights

  • Manage the regular Rider Satisfaction, NPS, and Value Proposition surveys.
  • Track satisfaction KPIs and identify key pain points impacting rider experience.
  • Conduct root-cause analysis using quantitative and qualitative data.
  • Present insights and recommendations to senior leadership and cross-functional stakeholders.

    • 3. Action Planning & Continuous Improvement<...