Job Description
Description
Key Responsibilities:
- Track and Manage the PnL for his portfolio of WFM Engagements
- Support/drive transitioning of new clients.
- Act as the CNX WFM Account manager for his accounts
- Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking for your account.
- Manage the WFM Services for the aligned accounts and team for various geographies.
- Responsible and accountable for defining & developing Process Strategy, Tools, & Solutions for delivery of WFM Disciplines (Forecasting, Capacity Planning, Scheduling, Activity Management, Real-time Adherence and Performance Tracking)
- Design and implement continuous improvement/high impact projects
- Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation o...