Job Description
Overview:What you will do:- Act as product technical liaison between support and development teams.
- Communicate technical product and solution expertise to internal and external customers.
- Exhibit a commitment to customer service while building customer partnerships.
- Expertly utilize support tools (Salesforce, Teams, etc.) to expedite case resolution.
- Follow operational guidelines for interacting with other associates.
- Fully document all case interactions and author Knowledge Base solutions.
- Provide updates and case statuses to customers and management.
- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.
- Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.
- Work as a support team member to utilize technical skills and product expertise helping to resolve cu...