Job Description
**About the Role**
We are seeking a highly motivated and experienced people manager to join our WFM team and lead the Scheduling and Real-Time Analyst teams. As the Team Lead, you will play a crucial role in leading, motivating, and developing a high-performing team of Schedulers and Real-Time Analysts (RTAs) to meet operational key performance indicators (KPIs) in a time-sensitive and demanding environment. Your focus will be on coaching the Schedulers, and RTAs, providing real-time feedback, and driving performance to ensure excellent service for our rider and driver communities.
**What You Will Do**
+ Team Leadership: Lead, motivate, and develop a high-performing team of Schedulers and Real-Time Analysts. Create a positive and supportive work environment to encourage productivity and growth.
+ Floor Coverage and Support: Be present and available for your team, covering the floor when necessary, answering questions, and hosting weekly 1-on-1 meetings t...
We are seeking a highly motivated and experienced people manager to join our WFM team and lead the Scheduling and Real-Time Analyst teams. As the Team Lead, you will play a crucial role in leading, motivating, and developing a high-performing team of Schedulers and Real-Time Analysts (RTAs) to meet operational key performance indicators (KPIs) in a time-sensitive and demanding environment. Your focus will be on coaching the Schedulers, and RTAs, providing real-time feedback, and driving performance to ensure excellent service for our rider and driver communities.
**What You Will Do**
+ Team Leadership: Lead, motivate, and develop a high-performing team of Schedulers and Real-Time Analysts. Create a positive and supportive work environment to encourage productivity and growth.
+ Floor Coverage and Support: Be present and available for your team, covering the floor when necessary, answering questions, and hosting weekly 1-on-1 meetings t...