Job Description
Overview
Powering the world’s payments ecosystem.
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
Job Purpose
The Senior Technical Account Manager (Sr TAM) is a senior‑level, customer‑facing technical professional responsible for managing complex, high‑value customer relationships. The Sr TAM ensures customers receive exceptional technical service delivery aligned with contractual commitments, business objectives, and ACI operational standards. This role serves as a trusted technical advisor to customers and a key internal partner to Support, Customer Success, Product, Engi...