💼 Full-Time Position

Sr. Technical Engineer (SQL, Java) - Customer Support (High Tech)

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Model N
📍 hyderabad, telangana, India
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Location
hyderabad, India
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Posted
June 11, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

This role provides advanced, customer-facing data and application support for enterprise SaaS solutions serving High Tech and Semiconductor industry customers. The Sr. Technical Engineer acts as a senior escalation point for data, integration, and production issues, with strong emphasis on SQL-driven analysis, data integrity, and business continuity. The role is hands-on and support-oriented, requiring deep experience in data troubleshooting, understanding of semiconductor business processes, and close collaboration with cross-functional teams.

Job Responsibilities

  • Serve as L2/L3 support and senior escalation point for customer-reported data, integration, and application issues, ensuring compliance with SLA and service quality standards.
  • Perform data-centric root cause analysis across raw data, parsers, application layers, and databases to resolve production incidents.
  • Write and optimize complex SQL queries to analyze issues, validate data...