💼 Full-Time Position

Sr Time Specialist

🏢
ADP
📍 Turin, Piedmont, Italy
📍
Location
Turin, Italy
📅
Posted
June 05, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Position Description

Senior Time Specialist

JOB PURPOSE:

To maximize value for clients by:

  • Single Point of Contact
  • Rapidly resolving client queries in response to phone calls, CRM and emails
  • Continuously improving process and service
  • To solve complex client queries, issues and requests on T&A ADP applications and deliver all other related services accurately and on time.

    • KEY RESPONSIBILITIES:

    To ensure delivery of excellent service through:

  • Resolving client queries, issues and requests to client satisfaction within agreed service levels
  • Identifying and implementing service, process and product improvements
  • Managing CRM and email case loads whilst being available to answer client phone queries
  • Managing client expectations with regard to case resolution timescalesEnsuring that product knowledge is kept up to ...