Job Description
Role Title: Service Point Advisor
Corporate Division: DHL Express
RCS Grade: RCS Grade O
Region and Country: SSA - KE
Business Unit: Commercial - Retail
Reports to: Retail Manager
Overall Role Purpose:
Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times.
Accountabilities
Customer Internal
Commercial Department
- Deliver results through understanding and implementation of the commercial rol...