💼 Full-Time Position

Staff Customer Service Support

🏢
emerson
📍 Bayan Lepas, Penang, Malaysia
📍
Location
Bayan Lepas, Malaysia
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Staff Customer Service Support (Staff CSS) will be part of our Shared Service Centers across the globe, providing services & support to our customers. A Staff CSS will be responsible for managing customer orders, product returns, quotations, outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities. This role requires a high-level of accuracy and independence in performing these mentioned tasks, as well as the ability to coach others when it comes to processes. Assignation to a certain customer Tier/account may happen to build customer intimacy and business acumen. 


In This Role, Your Responsibilities Will Be:

  • Handle/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
  • Understandand interact with avariety of NI departments, processes, and applications to support customer nee...