Job Description
Job Description
You'll be joining a fantastic international support team of 23 people based in Paris, Algiers, Mexico and Malaysia and accompany mainly our clients based in the EEMEA and Western Europe but not only. What you will be doing progressively and supervised:
Assist the team in handling customer requests through the ticketing system and live chat
Respond to simple and recurring customer questions using existing documentation and templates
Identify and escalate more complex issues to the appropriate team members
Participate in the follow-up of customer incidents and related communications, under supervision
Contribute to maintaining and improving internal documentation (FAQs, guides, standard replies)
Manage from st...