Job Description
Role & responsibilities
- Strategy Development: Create and implement effective strategies for debt recovery and collections in assigned regions, ensuring compliance with laws, regulations, and company policies.
- Team Leadership: Lead and supervise a team of collections professionals, providing guidance, training, and support to maximize their performance and meet collection targets.
- Performance Monitoring: Track and analyze collection metrics, including delinquency rates, recovery rates, and payment behaviors, to identify trends, areas for improvement, and potential risks.
- Portfolio Management: Oversee collections portfolio management, prioritizing accounts, reviewing payment plans, negotiating settlements, and initiating legal actions when needed.
- Customer Interaction: Address customer inquiries on delinquent accounts, r...