Job Description
Do you recognize yourself in this?
The Store & Field Lead is responsible for leading daily store and field operations while managing frontline teams to deliver an outstanding member experience. This role combines hands-on operational execution with people leadership, quality control, and commercial accountability, ensuring service excellence, operational efficiency, and sustainable business performance.
Own the day-to-day success of store and field operations by leading people, bikes, and processes to create a safe, fun, and seamless experience for both members and team every single day.
How you pedal us forward!
- Manages a team of Swappers & Drivers and trains them to deliver uniform and awesome experience to our members while driving customer basket value;
- Participate in providing service to customers and conducting bike repai...