Job Description
Store Maintenance Helpdesk Coordinator
Job Title: Store Maintenance Helpdesk Coordinator
Reporting to: Senior Manager, Store Maintenance
Job Purpose:
The Store Maintenance Helpdesk role acts as the first point of contact for all stores and internal departments interacting with the Store Maintenance team. The position is responsible for receiving, checking, and routing all maintenance requests submitted through the FM ticketing system, ensuring first‑level quality control, correct prioritization, and proper assignment before escalation to technical teams.
Key Responsibilities:
Helpdesk & First Level Support
- Serve as the primary contact for Concessions, Wholesale, and Travel Retail.
- Provide first level support for maintenance requests, clarifying procedures and guiding users on correct ticket submission.
- Handle incoming requests in a structured, service‑orient...