Job Description
Customer Focus
- Effective resource planning for customer service
- Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
- Implement a high standard of customer focus within the store
- Regularly assess customer service standards within store
- Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
- Ensure customer needs are met and complaints/queries are resolved in a timely manner
- Assess mystery shopping feedback and prepare action plan for improvement
- Achieve the revenue targets for the store
- Achieve target productivity metric (sales per person per day, staff per sqft) for the store
- Actively seeks ways to achieve or exceed shop sales targets
- Monitor and control expenses (overtime, local, stock and consumables) th...