Job Description
General Function
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Major Duties & Responsibilities
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Provide training and coaching to the team leveraging Company provided programs
- Analyzes reporting to create and implement action plans to improve store KPIs, including:
- NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
- Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time
- Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
- Takes pride in the store...