Job Description
Position Details
- Requisition ID:
- Store #: LensCrafters
- Position: Full-Time
General Function
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Major Duties & Responsibilities
- Ensure the LensCrafters team provides unsurpassed customer service.
- Provide training and coaching to the team leveraging company provided programs.
- Analyze reporting to create and implement action plans to improve store KPIs, including:
- NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
- Attract and hire highly engaged team to ensure the store has the right people in the right place at the right ...