Job Description
In account management, the relationship is everything. Every moment either deepens that relationship or quietly erodes it. There is no neutral. Encore has held an average client retention of 15 years. That only happens with trust, and we are looking for someone who can build it and maintain it. The Role As Account Manager, you are the trusted strategic partner to a portfolio of clients and the central relationship across every stakeholder in their travel program: executives, procurement, finance, travel arrangers, and travelers themselves. You own the relationship. You protect the program. You connect the internal teams behind it to deliver what the client actually needs, not what was last quoted. Encore runs complex, high-stakes corporate travel programs for clients across North America, with deep specialization in financial services. This is not a service-desk role. It is a strategic role. You lead the account, you shape the program, and you carry the voice of the client into every i...