Job Description
Job Description
As a Strategic Customer Success Manager (CSM), you will be the trusted, executive‑facing partner for a portfolio of Eptura’s most strategic customers. You will own the post‑sale relationship end‑to‑end, with accountability for value realisation, long‑term adoption, retention, and growth. This is not a reactive or relationship‑only role. Strategic CSMs at Eptura operate within a highly structured Customer Success Rhythm, combining strong executive presence with operational rigor. You will lead complex customer relationships, proactively manage risk, and coordinate cross‑functional teams to ensure our customers consistently achieve measurable outcomes from their investment in Eptura. You will partner closely with Sales, Renewals, Support, Professional Services, Product, and Customer Marketing, acting as the central point of orchestration and the first escalation point for your accounts.
Responsibilities
- Manage a portfolio of approxi...