Job Description
Operations Transformation Leader (BPO/KPO)
Experience: 12–18 Years
Qualification: Graduate
Role Overview
We are looking for a highly driven and assertive Operations Transformation Leader to join our elite Tiger Team. This role focuses on stabilizing and transforming client engagements within transaction processing environments across Hi-Tech, MRO, and BFSI domains.
You will play a critical role in diagnosing operational challenges, driving transformation initiatives, and delivering measurable improvements in service delivery, client satisfaction, and operational efficiency.
Reporting To: Principal
Key Responsibilities
Rapid Diagnosis & Stabilization
- Step into high-priority engagements facing delivery challenges or SLA b...