Strategic SaaS CSM — Retention & Growth Leader

A leading recruitment agency in South Africa is looking for a Customer Success Manager to drive client retention and relationship management. In this proactive role, you'll engage with customers to ensure they maximize product value and identify upsell opportunities. Candidates should have proven sales success, ideally in the SaaS industry, with knowledge in hospitality or food & beverage as a valuable asset. This position is focused on building strong, long-term partnerships for client success.
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