Strategic Service Desk Lead — ITIL‑Driven Ops

A leading IT service provider in the Philippines is looking for a Service Desk Operations Lead to manage day-to-day operations of the IT Service Desk. This role requires overseeing a team of analysts, ensuring timely incident resolution while maintaining high customer satisfaction. The ideal candidate will have a Bachelor's degree in IT and over 12 years of leadership experience in IT support or service desk management. You'll implement ITIL processes and drive performance improvements in a dynamic environment.
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