Strategic Workforce Analyst - Multichannel Support

Our Clients in Metro Manila is hiring a Workforce Analyst to enhance customer support operations through effective staffing and schedule management. The ideal candidate will monitor real-time queues, forecast workload, and generate performance reports. Ideal applicants should have a Bachelor's degree and up to 2 years of relevant experience. Proficiency in CRM systems, workforce management principles, and data reporting is essential. Join a dynamic team in a fast-paced BPO environment offering growth opportunities.
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