Strategic Workforce Planner & Performance Optimizer

The Unlimited Group is seeking a Workforce Planner in Umhlanga Rocks, South Africa. This role focuses on driving operational efficiency through accurate workforce planning and performance management across multiple campaigns. Responsibilities include developing demand forecasts, designing schedules, monitoring performance, and engaging with clients. The ideal candidate should have 3-5 years of experience in Workforce Management in a BPO environment, with experience in international campaigns being advantageous. The role requires a commitment to working UK/USA hours and weekends.
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