Job Description
**Subscription Renewal Specialist**
**Location: Bonita Springs, FL or Remote (Florida)**
**Department:** Customer Success Department
**Reports to:** Director, Customer Success
**Location:** Hybrid / Remote (Florida)
The Subscription Renewal Specialist owns the end‑to‑end commercial execution of eMaint customer renewals, partnering closely with Customer Success Managers, Finance, Sales, Services, and Collections to drive on‑time renewals, protect pricing, and reduce churn. This role leads renewal pricing and discount negotiations, confirms license usage and overage alignment, ensures accurate renewal sales orders and invoicing readiness, and supports multi‑year conversion goals. The specialist maintains clean renewal and billing data in Salesforce, provides renewal forecasting and risk insights to leadership, coordinates escalations for at‑risk renewals, and helps fulfill customer documentation requests to remove friction and keep renewals moving.
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**Location: Bonita Springs, FL or Remote (Florida)**
**Department:** Customer Success Department
**Reports to:** Director, Customer Success
**Location:** Hybrid / Remote (Florida)
The Subscription Renewal Specialist owns the end‑to‑end commercial execution of eMaint customer renewals, partnering closely with Customer Success Managers, Finance, Sales, Services, and Collections to drive on‑time renewals, protect pricing, and reduce churn. This role leads renewal pricing and discount negotiations, confirms license usage and overage alignment, ensures accurate renewal sales orders and invoicing readiness, and supports multi‑year conversion goals. The specialist maintains clean renewal and billing data in Salesforce, provides renewal forecasting and risk insights to leadership, coordinates escalations for at‑risk renewals, and helps fulfill customer documentation requests to remove friction and keep renewals moving.
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