Job Description
Description
Role Summary
As a Digital Success Manager, you will be responsible for managing a large portfolio of customers at scale, focusing on our low-touch and tech-touch segments byleveraging digital toolslike Sprinklrand scalable, data-driven strategies fordigitalengagementto guide customers through their lifecycle, rather than relying solely on one-on-one traditional interactions.You willuse analytics and automation to deliver personalized digital journeys,identifyat-risk accounts, detect upsell opportunities, and create self-service resources like webinars and email campaigns to manage customer relationships and drive growth cost-effectively.This role is ideal for a proactive and strategic thinker who is passionate about using technology to deliver exceptional customer experiences.
What you will do
Customer Lifecycle Management at Scale: Design, implement, andoptimizedigital-first programs to support a large customer ba...