Job Description
Concentrix is a global company present in over 70 countries. Specialists in improving customer experience and optimizing business processes, we help businesses transform and achieve excellence in an inclusive, collaborative, and innovative environment.
For our site based in Dakar, we are recruiting a supervisor to support our customer service advisors responsible for the client relationship and satisfaction.
Your Mission as a Supervisor
Resource and Production Management
•Ensure the availability of employees by anticipating absences and monitoring lateness.
• Guarantee the proper functioning of production tools and promptly report any malfunctions.
Performance Monitoring and Analysis
• Analyze team performance indicators (daily, weekly, and monthly): productivity, quality, quizzes, checks, etc.
• Prepare and participate in the monthly performance review (LIFT), identifying collective and individual improv...
For our site based in Dakar, we are recruiting a supervisor to support our customer service advisors responsible for the client relationship and satisfaction.
Your Mission as a Supervisor
Resource and Production Management
•Ensure the availability of employees by anticipating absences and monitoring lateness.
• Guarantee the proper functioning of production tools and promptly report any malfunctions.
Performance Monitoring and Analysis
• Analyze team performance indicators (daily, weekly, and monthly): productivity, quality, quizzes, checks, etc.
• Prepare and participate in the monthly performance review (LIFT), identifying collective and individual improv...