Job Description
:Responsible for performance management and development of the E-Billing team through regular 1-1s, coaching sessions, and structured performance reviews Lead daily operational management of KPIs related to electronic invoice submission, rejection rates, turnaround time, backlog management, and SLA adherence Prepare root cause analysis for missed targets, invoice rejections, and system failures, and drive corrective and preventive action plans Oversee the accurate and timely submission of invoices across various customer e-billing portals and platforms, ensuring compliance with customer-specific billing requirements Monitor and manage invoice rejection trends, ensuring prompt resolution in collaboration with Sales, Customer Service, and other cross-functional teams Deliver clear and proactive communication and business partnering with supported business divisions and key global partners (, OtC Credit & Collections teams, IT, Commercia...