Job Description
Our client in the insurance industry is looking for a Supervisor to supervise branch administration and operations.
Key Responsibilities
- Supervise all client liaison and sales support in the branch offices
- Supervise service delivery to internal & external clients (TCF)
- Manage client service of walk‑in and telephonic enquiries
- Handle and report complaints effectively (TCF)
- Manage compliance and effectiveness of client service levels (TCF)
- Monitor quality of all client services administration towards sales (TCF)
- Adherence and control of client survey (TCF)
- Ensure correctness of documentation
- Maintain and monitor client service registers
- Supervise new business policy administration
- Oversee and manage efficiency & accuracy of data capturing for the group (TCF)
- Oversee compliance of quality assurance on all new business processes (TCF) ...