Job Description
**Position Purpose:**
**Role Summary**
The Account Services & Maintenance Supervisor oversees the daily operations of the credit services support team, focusing on high-touch account administration, platform governance, and premier customer care. This role ensures a seamless white glove service experience for customers, manages inbound support queues, and serves as the internal subject matter expert and administrator for the Bectran platform. Additionally, this supervisor is responsible for driving team training programs and managing system user access requirements to ensure operational compliance.
**Key Responsibilities**
+ White Glove Customer Support: Direct and coach the team in providing premium, high-touch white glove service to accounts, ensuring immediate, accurate, and professional handling of account inquiries and onboarding.
+ Inbound Call Queue Management: Manage and monitor the daily inbound call queues and support pipelines, tracking...
**Role Summary**
The Account Services & Maintenance Supervisor oversees the daily operations of the credit services support team, focusing on high-touch account administration, platform governance, and premier customer care. This role ensures a seamless white glove service experience for customers, manages inbound support queues, and serves as the internal subject matter expert and administrator for the Bectran platform. Additionally, this supervisor is responsible for driving team training programs and managing system user access requirements to ensure operational compliance.
**Key Responsibilities**
+ White Glove Customer Support: Direct and coach the team in providing premium, high-touch white glove service to accounts, ensuring immediate, accurate, and professional handling of account inquiries and onboarding.
+ Inbound Call Queue Management: Manage and monitor the daily inbound call queues and support pipelines, tracking...