Job Description
A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
What will I be doing?
As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience and to assist the Head Housekeeper in maintaining standards. You will:
- Supervise Room Attendants
- Daily allocation of rooms and deep cleaning tasks to team members
- Manage guest requests, including VIP amenities, and communicate them to the relevant team members
- Routine inspection of guest bedrooms to ensure they meet standards
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Carry out lost property procedures
- Report maintenance issues to Maintenance/Engineering Department
- Assist Head Housekeeper with training requirements