Job Description
Meet the team:
We are the IT Desktop Support team at Dexcom Malaysia, responsible for ensuring seamless technology experiences across office and manufacturing environments. Our mission is to enable productivity, minimize downtime, and deliver reliable, secure endpoint services while supporting business growth and manufacturing excellence. The Desktop Support Supervisor plays a key leadership role by overseeing day-to-day support operations, guiding Desktop Support Specialists, and ensuring service excellence aligned with global IT standards.
Where you come in:
- Supervise and support a team of Desktop Support Specialists, ensuring consistent service delivery, performance management, and professional development.
- Serve as the second‑level escalation point for complex desktop, hardware, software, and end‑user issues that require advanced troubleshooting or cross‑team coordination.
- Oversee daily operational activities including incident ...