Job Description
Field Service Supervisor - Lead Engineer
Nurse Call, Intruder, CCTV, Access Control or Telecoms experience
HYBRID Southeast of England - Kent, Surrey, Sussex, Hampshire, South London
The Role
As a Field Service Supervisor, you will be predominantly home based, supporting a team of regional engineers who provide repair and maintenance service covered by service contracts.
You will ensure we deliver first class customer service, whilst balancing customer needs, commercial considerations and the company's reputation.
Responsibilities include:
Support & manage the day-to-day operation of a team of Service Engineers, including the on-call rota
Provide leadership, support, coaching, and development to your team, including technical guidance and training
Review operational reports and performance data regularly, to drive improvements in productivity, first-fix rate, quality, stock control, and attendance
Support team members with r...
Nurse Call, Intruder, CCTV, Access Control or Telecoms experience
HYBRID Southeast of England - Kent, Surrey, Sussex, Hampshire, South London
The Role
As a Field Service Supervisor, you will be predominantly home based, supporting a team of regional engineers who provide repair and maintenance service covered by service contracts.
You will ensure we deliver first class customer service, whilst balancing customer needs, commercial considerations and the company's reputation.
Responsibilities include:
Support & manage the day-to-day operation of a team of Service Engineers, including the on-call rota
Provide leadership, support, coaching, and development to your team, including technical guidance and training
Review operational reports and performance data regularly, to drive improvements in productivity, first-fix rate, quality, stock control, and attendance
Support team members with r...