Job Description
Responsibilities
- Manage daily operations across two museum sites and ensure smooth visitor experience.
- Resolve operational or technical issues and escalare when needed.
- Lead and support a team of 10-40 associates, including training, coaching, and handling performance matters.
- Plan monthly deployment schedules and arrange manpower replacements when required.
- Handle visitor enquiries, feedback, and email correspondence professionally.
- Guide associates in conducting tours and visitor programmes.
- Work with internal teams, vendors, and partners to support operations.
- Prepare and submit monthly revenue reports.
- Strong interpersonal skills, preferably bilingual.
- Proficient in Microsoft Office, Point of Sale Systems, and digital technologies.
- Experience in handling various payment modes.
- 2 years of front line/customer service experie...