Job Description
SUMMARY: The Supervisor is responsible for supervising and coordinating activities of pharmacy technicians serving ARx Patient Solutions Pharmacy.
DUTIES AND RESPONSIBILITIES:
+ Supervises daily technician tasks and performance levels applying operating discipline across both front end and fulfillment.
+ Monitors pharmacy workflow queues and phone service levels
+ Creates pharmacy technician schedule and schedule adherence.
+ Manages and reallocates resources intraday to maintain workload and service level agreements.
+ Provides coaching and performance feedback daily and as needed.
+ Provides weekly huddles to cover communications/process opportunities and changes.
+ Completes monthly 1 on 1’s to evaluate workload, performance, and correction.
+ Completes daily timecard review, quarterly performance review and annual performance review of strengths and opportunities for improvement.
+ Maint...
DUTIES AND RESPONSIBILITIES:
+ Supervises daily technician tasks and performance levels applying operating discipline across both front end and fulfillment.
+ Monitors pharmacy workflow queues and phone service levels
+ Creates pharmacy technician schedule and schedule adherence.
+ Manages and reallocates resources intraday to maintain workload and service level agreements.
+ Provides coaching and performance feedback daily and as needed.
+ Provides weekly huddles to cover communications/process opportunities and changes.
+ Completes monthly 1 on 1’s to evaluate workload, performance, and correction.
+ Completes daily timecard review, quarterly performance review and annual performance review of strengths and opportunities for improvement.
+ Maint...