Job Description
Responsibilities
- Undertake a busy and fast-paced role with varied duties
- Monitor and ensure the quality of food, guest services, hygiene, cleanliness, and tidiness to achieve total customer satisfaction and meet the company’s standards
- Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently
- Welcome and acknowledge all guests according to standards.
- Provide food and drink recommendations to guests.
- Handle administration duties, including stock ordering, staff roster, billing, daily report, and duty assignments
- Resolve personnel problems, hire new staff, and evaluate staff performance
- Handle and resolve issues or complaints in a professional manner
- Any other appropriate duties and responsibilities as assigned by the Management
- Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionali...