Job Description
The Customer Service Representative (CSR) provides frontline support in the end-to-end Order-to-Cash (OTC) cycle by managing customer inquiries, processing orders, resolving delivery-related issues, and ensuring proactive communication on order status.
The role ensures smooth daily operations by connecting external customers with internal teams, delivering accurate and timely service, and supporting issue resolution in line with service standards.
What You'll Do
- You will receive and process customer orders accurately.
- You will provide updates on product availability, delivery schedules, and shipment status.
- You will guide customers through ordering channels (Customer Service and e-Ordering platforms).
- You will address customer inquiries and requests at the first point of contact.
- You will log, track, and follow up on unresolved issues in accordance with defined service standards.
- Yo...