🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What You’ll Do
- Relationship & Order Management You handle key account orders and delivery planning with accuracy and timeliness. You ensure adherence to customer‑specific procedures and service‑level agreements.
- Internal Coordination & Forecast Alignment You collaborate with Key Account Managers and Demand Planners to ensure alignment. You monitor orders against forecasts and proactively escalates any deviations.
- Issue Resolution & Claim Handling You manage logistics, billing, and return‑related claims. You provide transparent and timely feedback and resolutions to customers.
- Service Optimization & Reporting You track key performance indicators (KPIs), including Delivery Performance, Case‑to‑Settlement, and Claim Resolution. You identify and recommend opportunities to improve service levels and compliance.
What We’re Looking For
- Education and Experience Bachelor’s degree i...