Job Description
Description
The Supply Chain Order Management Manager leads the end-to-end order management process, ensuring accurate, timely, and cost-effective fulfillment of customer orders. This role acts as a key interface between Sales, Planning, Manufacturing, Logistics, and Customer Service to ensure customer commitments are met.
Order Management and Execution
Own RLC-Asia Order Process and Delivery activities, from order validation through fulfillment and ensures on-time delivery performance.
Manage and handles order holds, backorders, allocation constraints, and delivery issues.
Establish and monitor order fulfillment KPIs (On-time Delivery, backlog, etc.)
Customer and Cross Functional Stakeholder Coordination
Partner with Sales, Demand Planning, Supply Planning, Warehouse, and Transportation teams on RLC Order related matters.
Act as escalation point for customer delivery...