Job Description
COMPANY: Canoe Intelligence
WEBSITE :
TITLE: Support Analyst - EMEA
LOCATION: London, UK (Hybrid)
SALARY : £40,000 - £55,000 base salary + bonus
What You’ll Do:
- Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows
- Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training
- Work cross-functionally with Canoe teams to solve client inquiries (i.e. the case)
- Respond to client inquiries in a consistent, concise and timely manner
- Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs
- Coordinate with Canoe’s Data Operations Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data
- Faci...