Job Description
Role Overview
We are seeking a highly capable Support Analyst – Production Support (Data & Reporting) to join a globally distributed support team providing follow‑the‑sun coverage across AMR, EMEIA, and APAC regions.
This role is critical to ensuring the reliability, accuracy, and effective use of enterprise-wide reporting platforms, supporting both B2C (Consumer Markets) and B2B (Business & Education) reporting ecosystems. The Support Analyst will act as a frontline and escalation resource, resolving complex data issues, guiding users on data interpretation, and collaborating with engineering and product partners to maintain operational excellence across reporting platforms.
Key Responsibilities
- Develop and maintain deep working knowledge of two core reporting platforms:
- Horizon (Total / B2C Consumer Markets)
- Business & Education 360 (B&E 36...