Job Description
JOB DETAILS
1.Provide telephonic support/Re-direct complex queries to Support mail.
2. Coordinate with the support department regarding the resolution of client queries.
3.Coordinate with sales department regarding post-installation client requirements (Specific documents, list of spares & consumables, etc.
4.Bi-Weekly meeting with QC & Operations department regarding issues faced during installation.
5.Prepare a tentative timetable of visits for upcoming installation/Support visits.
6.Diagnose root causes of problems faced by clients and document the same thoroughly via pic, videos and update the Pro-Active documents, manuals accordingly.
7.Maintain a thorough record of visits and respective expenses.
8.Responsible to deliver high-quality, customer-driven, support service resolving customer inquiries at the first point of call or over the internet wherever possible.
9.To Monthly complaint report (DR...