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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Act as main frontliner of customer support — respond to customer queries and concerns in a timely and accurate way, resolving issues raised via phone, email, and chat.
- Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
- Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
- Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement
Qualifications
- Language Skills: Proficiency in speaking and writing Cantonese.
- Educational Background: Bachelor’s/College Degree in any field.
- Experience: Minimum of 2 years in a customer service/shared services role, handling emails and calls.
- Communication Skills: Exceptional oral and written communication skill...