Job Description
Opportunity
As a Customer Experience Specialist in Kuala Lumpur, supporting Mandarin and/or Cantonese, you will:
- Build strong problem‑solving and communication skills that open doors to many future roles.
- Support customers and partners from multiple countries and cultures, gaining truly global experience.
- Join a data‑driven, fast‑learning team that experiments, improves, and shares feedback openly.
In This Role
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
- Required to support a combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
- Professionally handle high volume of inquiries from clients and customers across regions such as Hong Kong, Taiwan, and China.
- You will be accountable ...