Job Description
Support Services Coordinator
As a Support Services Coordinator, you will play a crucial role in ensuring the smooth operation of our support functions. Your primary responsibilities will include analyzing and optimizing various support services to enhance efficiency, productivity, and customer satisfaction.
Duties & Responsibilities Team Leadership : Lead and manage a team of support service staff, including buying specialists and administrative staff. Provide guidance, coaching, and mentorship to ensure a high-performing team. Process Improvement : Evaluate and streamline support service processes, including internal inquiries, warranty claims, and parts requests. Identify bottlenecks, inefficiencies, and areas for improvement, and implement solutions to enhance service delivery. Data Analysis : Utilize data analytics tools and techniques to collect, analyze, and interpret data gathered from Syspro and other sources. Develop innovative systems and metrics to measure the effec...