Job Description
SUMMARY:
Ready for a Career Escape?
Is your career feeling a little stuck in the cold? It might be time to trade the frost for forward momentum. Step into a fast-paced, people-focused environment this season where your technical expertise and industry know-how can truly shine. If you understand hospitality tech and enjoy solving complex system challenges from check-in to check-out, this could be your next exciting destination. POSITION INFO:
- Be the first port of call for support via phone, email, and chat
- Troubleshoot and resolve client issues from start to finish
- Take full ownership of support tickets (no hand-offs; your journey to solve)
- Guide clients through system functionality and basic training
- Spot recurring issues and share insights with the team
- Escalate more complex challenges while maintaining strong client relationships
- Work closely with internal teams to keep everythi...