Support consultant: finance

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally‑led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

Introduction

To provide support to clients on the functionality of the ITS Integrator suite of products. The incumbent is responsible for logging, investigation, and resolution of queries from the clients, to fulfil the contractual obligation to the clients as laid out in the SLA (Service Level Agreement).

Primary Responsibilities for the Role Investigate incidents relating to systems within the scope of control and assign to other departments where necessary. Maintain continuous communication with originators of incidents regarding their status and activity. Perform reconciliations for the subsystem in ...