Job Description
Serve as a trusted point of contact for customers using Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM) and Microsoft Dynamics AX, handling requests professionally and ensuring effective solutions are delivered.
Manage support tickets and change requests in a structured and efficient manner, maintaining focus on scope, budget, timelines, and quality.
Support multiple enterprise customers and ensure a high level of service, responsiveness, and customer satisfaction.
Act as a key interface between customers and internal teams through strong communication, active listening, and a customer-centric mindset.
Identify opportunities for system enhancements and additional services based on customer needs and business objectives.
Develop and optimize workflows, data entities, reports, forms, and customizations using X++ and other D365 F&SCM technologies.
Utilize modern development tools and platforms, including source control, a...