Job Description
Overview
Job Profile - Support Engineer II
This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
What You´ll Do
- Acts as a liaison between Support Services, PMG, Consulting Services across products.
- Available on call (on shift basis) for extreme emergencies / critical site down issues.
- Demonstrates and adheres to best practices of all internal Support Services polices and procedures.
- Ensures quantity and quality content in the knowledge base.
- Add value by developing knowledge article as well as working on operational improvements.
- Escalates issues that may have a negative financial or relationship impact.
- Mentors team associates in product knowledge and triage techniques.
- Performs customer performance re...